3.1 Registration Obligations

The Agent must provide accurate, current, and complete information during registration and update such information as needed.

3.2 Booking Responsibilities

• Ensure that all bookings made through the Agent Marketplace comply with applicable policies.
• Deliver booking confirmations and vouchers to Customers promptly.
• Clearly inform Customers of relevant terms, including cancellation deadlines, refund policies, and Operator requirements.

3.3 Customer Service

• Handle all pre- and post-booking inquiries, complaints, and requests from Customers.
• Coordinate with The Thai Tourism's support team for escalations.
• Maintain professional and timely communication with Customers at all times.

3.4 Compliance

• Abide by all applicable Thai laws, including consumer protection, anti-fraud, anti-money laundering, and data protection regulations.
• Refrain from making misleading statements or unauthorized commitments on behalf of The Thai Tourism.

4.1 Service Access

The Thai Tourism shall provide the Agent with access to the Agent Marketplace, enabling bookings at preferential Agent Rates.

4.2 Booking Transmission

The Thai Tourism shall transmit confirmed booking details to the relevant Operators.

4.3 Support

The Thai Tourism shall provide reasonable technical and customer support to assist Agents in handling Customer matters.

5.1 Agent Rates

• All prices displayed in the Agent Marketplace are considered "Agent Rates."
• The Thai Tourism reserves the right to adjust rates at any time.

5.2 Payment

• The Agent shall pay for bookings using approved payment methods (credit card, bank transfer, wallet balance, or other methods).
• Certain payment methods may incur surcharges, notified at the time of payment.

5.3 Vouchers

• Upon successful payment, a voucher will be issued to the Agent.
• Customers must present the voucher and any required identification at the Operator's designated meeting point.
• Failure to appear on time or provide required documents will void the voucher without refund.

5.4 Refunds & Cancellations

• Refunds are subject to the cancellation policy listed on each product page.
• The Agent must request cancellations within the specified cancellation window.
• Refunds will be processed to the original payment method unless otherwise agreed.

6.1 Ownership

The Thai Tourism retains ownership of all intellectual property related to the platform, services, and content.

6.2 Restrictions

The Agent shall not:

• Copy, reproduce, or distribute content without prior written approval.
• Use The Thai Tourism's brand, logo, or trademarks without authorization.
• Modify or misrepresent product information.

7.1 Confidential Information

Both Parties agree to treat business information, customer data, pricing policies, and operational details as strictly confidential.

7.2 Customer Data

• The Agent must collect and process customer data lawfully and obtain necessary consents.
• The Thai Tourism shall process such data in compliance with Thai data protection laws.
• Both Parties must use industry-standard security measures to protect customer data.

8.1 Search Engine Marketing

The Agent shall not engage in unauthorized Search Engine Marketing (SEM) or Search Engine Optimization (SEO) using The Thai Tourism's brand name without written consent.

8.2 Promotional Materials

All promotional materials referencing The Thai Tourism must be approved in advance.

The Agent represents and warrants that:

• It is legally authorized to enter into this Agreement.
• All information provided is accurate and truthful.
• It will conduct business in a professional, lawful, and ethical manner.

The Thai Tourism represents and warrants that:

• It is duly registered in Thailand.
• It has the authority to provide access to the Agent Marketplace and services.

10.1 Term

This Agreement is effective from the date of Agent registration and remains valid until terminated.

10.2 Termination Rights

Either Party may terminate this Agreement:

• With written notice for any reason, or
• Immediately in the event of a material breach by the other Party.

10.3 Suspension of Access

The Thai Tourism may suspend the Agent's access for non-compliance, misuse of content, fraud, or damage to reputation.

11.1 Agent Liability

The Agent shall indemnify The Thai Tourism against claims, losses, or damages resulting from:

• Misrepresentation or breach of this Agreement.
• Customer disputes caused by the Agent's actions.
• Unauthorized use of intellectual property.

11.2 The Thai Tourism's Liability

• The Thai Tourism shall not be liable for indirect, incidental, or consequential damages.
• Liability is limited to the amount of commission or fees paid by the Agent in the twelve (12) months preceding the claim.

13.1 Governing Law

This Agreement shall be governed by the laws of the Kingdom of Thailand.

13.2 Dispute Resolution

Disputes shall first be resolved amicably through negotiation. If unresolved, disputes shall be referred to arbitration in Bangkok, Thailand, in accordance with Thai arbitration rules, in the English language.